Standard Delivery Terms and Conditions

Paint World will aim to dispatch your order within three business days. If a particular stock is unavailable for dispatch within the above time frames, customers will be notified and either: 

– The stock will be sent without the items that are unavailable. When the unavailable items become available they will then be sent separately. 

– The entire order will be withheld until out of stock items return to stock. 

Paint World uses Australia Post and Direct Freight. To obtain a quote and see how long it will take to get to your location, please call our sales team with the items you are looking to purchase and we will be able to provide you with those estimates. Paint World use a flat rate charging system for delivery (shown below). If your items fall outside our weight restrictions or there is any change in the price, we will give you a call to discuss other options. These may range from other carriers, a different postage type or direct courier delivery.

How Long Will Delivery Take?

Delivery can range from 3-6 days for most parts of Australia. For goods that are classified “Dangerous Goods” such as paints, thinners and anything flammable, these good can only be taken by a road carrier and can take up to 10 business days in remote locations. Metro locations can take up to 7 business days and if you’re in Sydney it should not take more than 3 business days.

How Can I Track My Parcel?

Once you place your order, we will pack and book your parcel to be sent via our courier or Australia Post. Our sales team will then email you with a link and tracking number for you to keep track of your item delivery.

Pricing

Exclusions and Other Terms

This time frame does not include Wallpaper deliveries or items on backorder. All Freight is done through Direct Freight and Australia Post 

Express deliveries are packed to send the same day if the order is before 12pm and next day if after 12pm. 

Express deliveries are 1 to 3 business days for all metro cities on the eastern seaboard and Adelaide and up to 5 business days for NT and WA orders. For remote locations, due to the nature of the goods being sent we cannot guarantee express post delivers and this will be noted to you when you place your order. 

Please contact us for an ETA on deliveries of specific Wallpaper patterns. 

**In some cases we might contact you regarding delivery price. 

If you are located in a remote area and/or purchase goods that are very heavy or bulky (e.g paint tins, heavy metal products, gap fillers, extension poles etc.), delivery price might vary. If you are not satisfied with the final shipping cost, unfortunately, we may have to issue a full refund and cancel your order.